Refund and Returns Policy for Takwas

Effective Date: 01 March 2025.

Takwas strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund and returns process. Please review this policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging.
• You must initiate the return within 3days of receiving the product.
• Proof of purchase (e.g., order number or receipt) is required.

Note: Certain items, such as perishable goods, personalized products, or intimate apparel, may not be eligible for return unless defective or damaged. Please check the product description for specific restrictions.

2. How to Initiate a Return

To initiate a return:

1. Log in to your Takwas account and visit the Order History section.
2. Select the item(s) you wish to return and provide a reason for the return.
3. Follow the instructions to generate a Return Authorization Number (RAN).
4. Pack the item securely, include the RAN, and ship it to the address provided.

Note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item).

3. Refund Process

Once we receive and inspect your returned item:

• We will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 3 business days.
• Refunds will be issued to the original payment method unless otherwise agreed.

Note: Shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

If you received a defective, damaged, or incorrect item, we will gladly exchange it for the correct product. Please contact our customer support team at support@takwas.com to arrange an exchange.

5. Late or Missing Refunds

If you haven’t received your refund within the specified timeframe:

• Check your bank account or payment provider for processing delays.
• Contact your credit card company or payment provider, as it may take additional time for the refund to reflect.
• If the issue persists, contact us at support@takwas.com.

6. Damaged or Defective Items

If you receive a damaged or defective product:

• Notify us within 3 days of delivery.
• Provide photos or evidence of the damage or defect.
• We will arrange for a replacement, refund, or return at no additional cost to you.

7. Non-Returnable Items

The following items are generally non-returnable unless defective or damaged:

• Perishable goods (e.g., food, flowers).
• Personalized or custom-made products.
• Intimate apparel, swimwear, or hygiene-related items.
• Downloadable software or digital products.